Shipping And Returns

DELIVERY AND RETURN

We strive to ensure fast and reliable delivery of your order worldwide. In addition, we adhere to a 14-day return policy, which means you have 14 days after receiving the item to request a refund.

1. DELIVERY

1.1 Order processing

• All orders are processed within 10-15 business days after payment confirmation (possible delays).
• You will receive an order confirmation email immediately after the purchase is made.
• After processing the order, you will receive an additional notification about its shipment.

1.2 Delivery time

• Nova Poshta– 1-3 days in Ukraine.
• International shipments– 10-12 days.

1.3 Production and shipping

• All products are manufactured in Ukraine and shipped worldwide by express delivery.
• After the order is transferred to the delivery service, the responsibility for the goods passes to the carrier.

1.4 Import duties and taxes

• Your order may be subject to import duties and taxes (including VAT), which are charged upon arrival of the goods in the destination country.
• HLÁDYSH is not responsible for these fees if applicable – it is your responsibility as a customer.

1.5 Order Tracking

• After the order has been shipped, you will receive an email with the number code to track the parcel.
• Please allow up to 48 hours for the tracking information to become available.

1.6 What to do if the order is not received

• If you have not received your order within 14 days after receiving the delivery confirmation email, please contact us: Email: hladysh.official@gmail.com
• In the letter, indicate the name and order number, and we will promptly consider your question.

2. RETURNS

2.1 Return conditions
To be eligible for a return, the product must be:

• In the same condition in which you received it.

• No damage or signs of use.
• With all the original labels, tags and packaging.
Restrictions:
 Some items are non-returnable for hygienic reasons (e.g. underwear, socks, hair accessories, etc.).

2.2 Return procedure

1. Within 14 days after receiving the order, please contact us:

   Email: hladysh.official@gmail.com
2. Fill out the return form or indicate in the letter the information about the product and the reason for the return.
3. If the return is approved, you will receive a shipping label and instructions.

2.3 Verification of the product and return decision

• After receiving the item, we will check its condition.
• If the product meets the return conditions, we will issue a refund or exchange (at your choice).
• If the product does not meet the conditions (damaged, was in use, etc.), the return may be rejected.

2.4 Return costs

• If the goods are of good quality, the return costs are paid by the customer.
• If the item is defective or you received the wrong item, the return costs are paid by HLÁDYSH.

2.5 Refund terms

• Once the refund is approved, the payment is made to the original payment method.
• Refund period: 7-10 business days.
• If you paid by bank card, the term of enrolment depends on your bank’s policy.

If you have any additional questions about the return – contact us!